Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@equalswimwear.com. 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contacto@equalswimwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at contacto@equalswimwear.com.

Exchange and Return Policy

Equal Swimwear Satisfaction Guarantee

Last updated: September 2026

At Equal Swimwear we are committed to offering the highest quality products and an exceptional shopping experience. If for any reason your purchase doesn't meet your expectations, our team will be ready to help you quickly, easily, and transparently.

30-day satisfaction guarantee

All purchases made at Equal Swimwear come with a 30-calendar-day Satisfaction Guarantee from the date the order is delivered.

During this period you may request a size exchange, an exchange for a different product, or a return, provided the conditions set out in this policy are met.

Size exchanges

If the size wasn't right, we will gladly process the exchange subject to inventory availability.

The garment must be in the following condition:

• Unworn.
• Unwashed.
• Free of perfume, deodorant, or stains.
• With original tags attached.
• With the hygienic liner intact.
• In its original packaging.

Once the garment has been received and inspected, we will process the exchange as soon as possible.

Returns

If you would rather return your purchase, you may request it within 30 calendar days after receiving your order.

After verifying that the product meets the return conditions, you may choose one of the following options:

• Refund to the original payment method.
• Store credit for future purchases.
• Exchange for another product available in our catalog.

Products with a defect or order error

If you received a product that was:

• Different from what you ordered.
• Affected by a manufacturing defect.
• Damaged during shipping.

We will take care of resolving it at no cost to you.

In these cases Equal Swimwear will cover the full shipping cost and you may choose between:

• Replacement of the product.
• Exchange for another available style.
• Full refund.

Products not eligible for return

For hygiene and quality control reasons, we cannot accept returns of products that:

• Show signs of use.
• Have been washed.
• No longer have their original tags.
• Do not have the hygienic liner.
• Have been altered or modified.
• Are part of promotions marked as Venta Final or Final Sale.

Shipping costs

Exchange for size or personal preference

Shipping costs will be covered by the customer.

Equal Swimwear error or manufacturing defect

Equal Swimwear will cover all shipping costs related to the exchange or return.

Refunds

Once the product has been received and inspected, we will begin the refund process.

Depending on your bank or payment method, crediting the funds may take between 5 and 10 business days.

How to request an exchange or return?

You can reach our Customer Service team through any of our official channels.

Email
contacto@equalswimwear.com

WhatsApp
+52 56 6485 6997

When contacting us, please share the following information:

• Order number.
• Full name.
• Reason for the exchange or return.
• Photos of the product (in case of a defect or shipping error).

Our team will respond within approximately 24 to 48 business hours.

Our commitment

At Equal Swimwear we believe a premium purchase should come with premium service.

Each of our garments is carefully inspected before being shipped. If any issue arises, we will work with you to resolve it as quickly and easily as possible.

Your trust means a great deal to us.

Thank you for being part of the Equal Swimwear community.

WEAR YOUR EQUALITY