Returns and Delivery Times

Delivery Times & Returns

Equal Swimwear is fully responsible for your satisfaction.

At Equal Swimwear, we believe in transparency, quality, and respect for each customer. If the product you received does not match what you saw on our digital platforms — whether in color, design, size, or presentation — we take full responsibility and will support you in resolving the issue quickly and fairly.

Order Processing

Orders are processed within 1–3 business days. You will receive a confirmation email with the tracking number once your order has been shipped.

Shipping Times

  • United States: 5–7 business days via DHL, tracking included
  • Mexico: 3–5 business days
  • Rest of the world: 7–15 business days (may vary depending on destination)

Note: Delivery times may vary during peak seasons or holidays.

Customs and Duties

Orders ship from Mexico City. Any import duties or taxes charged by the destination country are the responsibility of the recipient.

Return Policy — General Conditions

We accept returns within 30 days of receiving your order, provided that the products meet the following conditions:

  • Items must be unused, unwashed, and in their original condition
  • Original tags must be intact
  • For hygiene reasons, swimwear must have the original hygiene protector
  • Items must be in their original packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Products that have been worn or washed
  • Items without tags or with the hygiene protector removed
  • Final sale or clearance items (if applicable)

Return Process

  1. Contact our customer service team at contacto@equalswimwear.com to initiate your return
  2. Carefully pack the items in their original packaging
  3. Send the package to the address we will provide when you contact us

Exchanges

If you wish to exchange your product for a different size or color, contact us and we will be happy to help you coordinate the exchange.

Shipping Costs

Return and exchange shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors, which we cover in full.

Contact

If you have any questions about your order, returns, or delivery times, please do not hesitate to contact us.

contacto@equalswimwear.com